Help
Something not working? Find the symptom below, and if you need the wider picture, Quickstart covers first-time setup while Using OneWorld AI covers the day to day.
A session won't run
Check Credits first, because nothing runs at 0. Ask an organization admin if that's where yours is.
A session also needs a registered computer, and Quickstart covers registering one if none appears on your Computers page.
Session creation is in private beta, so a first session can fail for that reason too.
You can't see your organization
Sign in with the email address the invite went to, and Quickstart covers the invite step.
Your computer disappeared after Forget
The app doesn't reverse Forget on its own. Open it and click Register computer once to use that computer with the same account again. You can also sign out after Forget and use a different account on that machine.
You can't see organization integrations
Connecting a tool is an organization admin's job, so if Integrations isn't available to you under Org, ask an admin to connect it.
A localized session looks empty
A localized session carries the model response text. Keep working from the session in OneWorld AI if you need more than that.
Codex localize failed
Codex localize needs an official subscription account, not API access.