> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oneworldai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

Use this guide when something in OneWorld AI does not look ready or a teammate
cannot continue work.

## I cannot see my Organization

Check that you are signed in with the email address that received the invite. If
you use multiple accounts, sign out and sign back in with the correct one.

If the Organization still does not appear, ask an admin to resend the invite.

## My Computer appears offline

Open OneWorld AI Computer and confirm that you are signed in. If the app was
closed, your Computer may appear offline until it reconnects.

Also check that your network allows the app to connect.

## I cannot open a session

You may not have access to the session, the project, or the Organization where it
belongs. Ask the person who shared it to confirm that it was shared with the
right account.

## A handoff did not arrive

Ask the sender to confirm the target person or Computer. If the target Computer
is offline, reconnect it and try opening the session again.

## The wrong Computer received work

Use clear Computer names and confirm the target before sending a handoff. If work
was sent to the wrong Computer, send a new handoff to the correct one.

## I do not know what to do next

Ask the sender to add a short next-step note to the session. A good note explains
the goal, current state, and expected outcome.

## Still stuck

Contact your Organization admin or OneWorld AI support with:

* the session title
* the Organization name
* the Computer name, if relevant
* what you expected to happen
* what actually happened